Contact – Tropical Mart

Hi, how can we help you?

Email

+61 836452049

Quickfind Answers

Online order

How do I place an online order?

Online Order

How do I place an online order?

To place an order, browse our organized product catalog, filter by brand or nutritional info, and add items to your cart. Once you’ve selected your items, proceed to checkout, choose your delivery option (express, standard, or click-and-collect), and complete payment. You will receive a confirmation email once your order is placed, and you can track it in real-time.

Damaged or Incorrect

What should I do if I received a damaged or incorrect item?

Damaged or Incorrect

What should I do if I received a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact our customer support immediately, providing details and a photo. We will process a replacement or issue a refund based on your preference. Our aim is to resolve such issues as swiftly as possible.

Cancel My Order

Can I modify or cancel my order after it’s been placed?

Cancel My Order

Can I modify or cancel my order after it’s been placed?

You can cancel or modify your order only before it is processed for delivery. To make changes, contact our support team as soon as possible, and we’ll assist you in canceling or updating your order if it hasn’t been dispatched.

Payment Methods

What payment methods do you accept?

Payment Methods

What payment methods do you accept?

We accept secure payments via all major credit/debit cards and other popular methods such as PayPal. Our payment gateway ensures that all transactions are encrypted for your safety.

Payment Issues

What should I do if I have issues with payment processing?

Payment Issues

What should I do if I have issues with payment processing?

If you face any issues with payment processing, first check that your details are correct and your account has sufficient funds. For unresolved issues, please reach out to our support team or contact your bank for assistance.

Discount Code

How can I apply a discount code or coupon to my order?

Discount Code

How can I apply a discount code or coupon to my order?

You can apply your discount code or coupon at checkout by entering the code in the designated “Voucher Code” field. The discount will be applied to your order total before finalizing payment. Some promotions may have limitations, so please review the terms when applying the code.

Track My Delivery

How can I track my delivery?

Track My Delivery

How can I track my delivery?

Once your order is dispatched, You can use this link to follow your order status in real-time and see updates until your groceries arrive.

My Password

How can I update my account information or password?

My Password

How can I update my account information or password?

To update your account details, log in to your profile, navigate to “Manage My Account” and make the necessary changes. You can update your password, delivery preferences, and personal details anytime.

Requesting a Refund

What is the process for requesting a refund?

Requesting a Refund

What is the process for requesting a refund?

To request a refund, contact our support team with your order details and reason for the refund. Refunds are typically processed within 5-7 business days, depending on your payment method, and you will receive a confirmation once it’s completed.

Email

tropicalmart@contact.com

Hotline

+61 836452049